Refund and Returns Policy

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1. Introduction

Thank you for shopping at kixoro. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from our website, https://www.kixoro.store.

2. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

2.1 Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods
• Personalized or custom-made products
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases

Please get in touch with us if you have questions or concerns about your specific item.

3. Return Process

To initiate a return, please contact us at [email protected] or +1 (615) 625-4642within 30 days of receiving your order. Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

3.1 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4.1 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 9655 Northeast Pine Drive, Nashville, Tennessee 37294, United States.

6. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: +1 (615) 625-4642
• By mail: 9655 Northeast Pine Drive, Nashville, Tennessee 37294, United States